L.E.A.D. Academy Trust and the academies within the Trust are committed to dealing with all complaints fairly and impartially, and to resolve a complaint at the earliest possible stage.
All staff and trustees are aware of their responsibility when dealing with a complaint and will follow the guidelines outlined in their policy.
Complaints are treated with a high degree of confidentiality and the academies within the Trust would expect the complainant to do likewise. Respect and support for the child shall not be affected in anyway.
Please see the academies websites for their individual complaints policy.